Terms and Conditions

Please ensure you read and fully understand these booking terms and conditions.   

If anything is unclear please contact us so that we can explain in further detail to avoid any misunderstandings. Contact details are shown at the end of this document.

Bookings are subject to the following terms and conditions:

  1. A contract between you and the owner will come into existence when the deposit or full payment is received and a booking confirmation is issued showing the confirmed holiday dates.
  2. The deposit or full payment must be paid at the time of the booking being placed. VAT @ 20% is included in all charges shown, our VAT registration number is 322 1735 37.

    Our Bank details are: 
    Highland Hangout Ltd
    Bank of Scotland 
    Sort code: 80 22 60
    Account No. 18984967
  3. The contract binds you (the lead booker) and all the members of the party who are part of the booking.   It is your responsibility to ensure that all the members of your party accept the terms of the contract set out in these Terms and Conditions.  Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking.
  4. We require the names, ages, and contact details of all guests.
  5. A 50% deposit of the holiday cost is payable at the time of booking.
  6. The balance must be paid no later than sixty days before the commencement of your holiday.   If the balance is not received by the due date, then your holiday will be treated as a cancellation.
  7. Bookings made less than sixty days before your arrival date must be paid in full.
  8. All cancellations must be notified by text, email, or in writing, and once received, we will confirm the cancellation.
  9. The customer remains liable for a percentage of the booking cost when a cancellation is received, as detailed below:
    • Number of days before the holiday when cancelled. The % of the booking cost payable.
      • More than 60 days – 5%
      • 45-59 days – 40%
      • 30-44 days – 50%
      • 15-29 days – 75%
      • 3-14 days – 90%
      • 0-2 days – 100%
  10. If we are successful in getting a replacement booking, we will refund the total amount less a 5% booking fee and any difference in price between your original and the replacement booking.
  11. We strongly advise that you take out comprehensive travel insurance to cover cancellations.  If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
  12. ‘Force Majeure” (circumstances beyond the control of the owner) : if, for any reason, we have to cancel your booking in advance due to circumstances beyond our control, for example fire, flood, exceptional weather conditions, epidemic, destruction / damage to the property, you will be refunded the full amount of the booking.   If we have to terminate your holiday early for the above reasons, you will be refunded part of the lodging costs, based on the time remaining of the booking.   This will be the full extent of the liability of the owners.   No additional compensation, expense or costs will be payable.
  13. If our property must close due to government restrictions, or your address is put into local / regional lockdown for your holiday dates, and you are unable to travel, you will be refunded in full.
  14. The maximum number of persons occupying the property must not exceed 4 in the Fuselage and 2 in the Tree Tent, and only those listed on the booking form can occupy the property.   If you wish to invite additional visitors to visit you during your stay, please ask us first.
  15. Please be advised that no additional day visitors are permitted to stay overnight at the property.
  16. Bookings cannot be accepted from persons under eighteen years of age.
  17. The owner reserves the right to refuse a booking without giving any reason.
  18. We or our representatives reserve the right to enter the property at any time to undertake essential maintenance, repairs or for inspection purposes.
  19. Holiday rentals normally commence at 16:00 pm on the arrival date and guests are required to leave the property by 10:00 am on the day of departure.  Failure to do so may result in you being charged a further day’s rental.
  20. You must not use the property except for the purpose of a holiday.
  21. Smoking and vaping are not allowed in any part of the property.
  22. Pets are not allowed in any part of the property.
  23. Pets, smoking, or vaping anywhere inside the property will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused will be at your expense.
  24. Damage deposit: in making a booking you accept responsibility for any theft, breakage, or damage caused by you or any member of your party, and agree to indemnify us in full for any loss that we may incur as a result.    A security deposit of £100 is required and will be returned within 7 days at the end of your holiday, less the cost of damage/breakage.
  25. Damage and breakages: please treat the facilities and accommodation with due care so that other guests may continue to enjoy them. If you notice that something is missing or damaged in your accommodation, please let us know immediately so that we can take appropriate action.   If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of your holiday, and you may be charged for any loss, damage, or extra cleaning costs. These are to be paid for in full within 7 days of notification.
  26. If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result.
  27. Please do not move any of the indoor furniture, furnishings, or bed linen outside.
  28. Please make sure that you switch off lights, heating, and any electrical appliances when you go out.  We are an eco-friendly holiday business and are committed to minimising energy wastage.
  29. Please don’t take any of the towels in the washrooms with you when you go on trips.   We can supply towels for outdoor use on request.
  30. The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
  31. Please note that all keys must be returned at the end of your stay. Otherwise, the cost of replacement will be charged to you.
  32. The guest may in no circumstances re-let or sub-let the property.
  33. The owners shall not be liable to you or your holiday party for loss or damage to your property, however arising.
  34. All inventory must remain in the property and not be taken away.
  35. You are responsible for the supervision of all members of your party under the age of 18 at all times.
  36. Please park your vehicle/s in the designated parking area, ensuring that cars do not block access for others.   Parking is limited to 2 vehicles per party. We are not able to provide parking for Camper Vans or Motor Homes at any time.   
  37. Electric Vehicle Charging Points in the vicinity are situated in Kyle of Lochalsh ( 2 different locations ) and Kyleakin ( just across the Skye Bridge ) These are fast chargers up to 50kW. They are between 4 and 5 miles from Highland Hangout. CPS can be contacted at www.chargeplacescotland.org.uk , info @ChargePlaceScot or by phone at 0141 648 0750.
  38. Please respect the neighbouring community by keeping noise to a minimum, especially between 2200 and 0800.
  39. We reserve the right to terminate your rental agreement with immediate effect where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort, or health of others.   You could be asked to leave the property without any refund of the rental amount paid.
  40. Fireworks, Chinese lanterns, fire-pits, candles, portable barbecues, or any form of outdoor fire are prohibited under all circumstances, in all locations.   Use of any of the above will be regarded as behaviour that could endanger life and will be reported to Police Scotland.
  41. Wood-burning stove: A small wood-burning stove is located in the Tree Tent, and within the Fuselage. Appropriate firewood is provided, together with kindling, eco-friendly fire lighters and matches. NOTHING ELSE may be burned in the stove. Fire utensils are provided, along with a metal ash bucket, with a lid, which MUST be used for the removal and disposal of ash from the stove. The wood-burning is not designed for, and must not be used for any cooking. Cooking facilities are provided for Tree Tent guests in the adjacent Air Dome. Cooking facilities for Fuselage guests are provided in the nearby Cuil na Sith.
  42. WiFi: guests agree to reasonable and lawful usage of the WiFi signal.
  43. Shortcomings and complaints :
  44. Non-compliance with the Terms and Conditions :
  45. Short-Term Let Licence:
    • This property is licensed by The Highland Council under the Short-Term Letting Act.  The maximum occupancy of the Tree Tent is 2 people and the Fuselage is 4 people.
    • The Short Term Lets Licence issued by The Highland Council is numbered HI – 10466 – F
  46. What3Words
    Using the ‘What 3 Words’ website, the precise location (to 3 metres accuracy) of the following:
    • Highland Hangout entrance gate is ///irony.lock.vineyard
    • The Tree Tent location is ///rainbow.fault.highly
    • The Fuselage location is ///flat.kilt.agreeable

      This is an accurate way to identify the location of an incident to Police Scotland, Fire & Rescue Service, Scottish Ambulance Service, and friends who may be arriving to join you.

Highland Hangout Ltd, Duirinish Oaks, Duirinish, by Kyle of Lochalsh, Highland, IV40 8BE.
///irony.lock.vineyard

Company number: SC 622220.
Short Term Let Licence No. – HI – 10466 – F

Last updated: 19 July 2024